PRODUCT
What is my right size?
As ABBA JABBA caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size.
For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
What are the care instructions on the T-Shirts?
Machine wash works for all our tees, air-dry and avoid dry cleaning.
Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
What is a Pre-Order?
A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of PRE-ORDER status.
DELIVERY
Where do we deliver?
We ship and deliver all our orders Pan-India.
Where is my order shipped from?
All online orders are shipped from our Fulfilment Centre located in New Delhi.
When can I expect my delivery?
We ship all orders within 48 hours of receiving them, until specified with a date of shipping (in case of pre-orders).
Please check your spam folder in case our email was redirected there. Kindly allow us 5-7 working days for your order to be delivered.
Which couriers do we use?
For all of our shipments,our shipping aggregator makes sure to assign the strongest courier partner to ship your order at the earliest.
How can I track my order?
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service.
Why is my order not shipped after it is confirmed?
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order.
Do not worry as we are only looking to fulfill all orders that are confirmed.
Why is my order not delivered after the mentioned date?
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date.
Feel free to contact us and we will solve this at the earliest.
ORDER
How do I confirm my order status?
Your order will been confirmed with a 6 digit order number (Eg: #AJ1001).
We ship all orders within 48 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
I cannot place an order online.
No problem; reach out to our email sales@abbajabba.com and you can place an order instantly by mentioning the required product and by filling in all the right shipping details.
Can I cancel or amend my order?
All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified.
To do so, simply drop an email to sales@abbajabba.com immediately with your order number and the changes to be made and the team will happily assist you.
Can I change my delivery address?
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified.
To do so, simply drop an email to sales@abbajabba.com immediately with your order number and the changes to be made and the team will happily assist you.
ORDER RECEIVED
I have received a faulty/damaged product. What do I do?
Kindly drop in an email to sales@abbajabba.com with the order number as well as pictures of proof on the defects.
Once confirmed, our team will shoot an email back to you mentioning if your product will be recalled to the warehouse and ship a fresh piece back to you or not.
My order has an incorrect/missing item. What do I do?
Kindly drop in an email to sales@abbajabba.com with the order number as well as pictures of proof on the incorrect item.
Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
EXCHANGES
Can I exchange an item?
We have an exchange policy of 5 days from the date of receiving the product for online orders. To initiate an exchange, please write to sales@abbajabba.com within 5 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
- the product/s are returned after use
- the products are damaged
- the products do not have all the tags
How do I initiate an exchange?
To start a exchange, you can contact us at sales@abbajabba.com.
Our customer support team will reach out to you within 24 hours and will inform you to ship your order back to our Fulfilment Centre.
The order has to be shipped by the customer with the tracking ID sent to us on the same email thread.
How long does it take for the exchange to take place?
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days.
Can I return the product for a refund?
We do not have a return policy due to the limited quantities we produce. Hence, all orders are final and we do not provide any refunds.
REWARDS
What are Discount Points?
This is our way of showing our appreciation. You’ll earn points for
activities on our site. You can use them to earn discounts off
purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn points?
You can earn points by completing specified tasks.
Details on earning points are outlined on the website's Rewards Section.
How are Points calculated?
Discount Points are calculated based on the rules published on the Rewards Section.
Points can be redeemed for discount codes with varying values depending on the number of points earned.
How do I Redeem Points?
Points can be redeemed for Discount Codes. Discount codes are subject to specific terms, including minimum order values. Points have an expiration period of 1 year.
For more information, refer to Rewards Section.
